Thank you for shopping with Whole Melt Extracts. We strive to ensure you are fully satisfied with our products. This Refund and Returns Policy outlines the terms and conditions regarding returns, exchanges, and refunds for purchases made on https://wholemeltsextracts.store/ (the “Site”).
1. Returns Eligibility
Due to the nature of our products, we only accept returns under the following conditions:
- The product is defective or damaged upon arrival.
- You received an incorrect item.
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. Requests for returns must be made within 14 days of delivery.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used products.
- Perishable items.
- Any products marked as “Final Sale.”
3. How to Initiate a Return
To initiate a return, please contact our customer service team at [Your Contact Email] with the following information:
- Your name and contact information.
- Order number.
- A brief description of the issue.
- Photographic evidence, if applicable.
- Once we receive your request, we will review it and provide instructions for returning the item if it meets our return criteria.
4. Refunds
After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Please note that original shipping costs are non-refundable, and you will be responsible for any return shipping charges unless the return is due to our error (e.g., defective or incorrect item).
5. Exchanges
If you receive a defective or incorrect item, we will gladly exchange it for a replacement. To request an exchange, contact us within 14 days of receiving your order. If a replacement is unavailable, we may offer a refund or store credit.
6. Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not been processed for shipping. To cancel an order, please contact us immediately at sales@wholemeltsextracts.com. Once an order is shipped, it cannot be canceled.
7. Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or credit card provider first, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at sales@wholemeltsextracts.store
8. Contact Us
For any questions about our Refund and Returns Policy, please reach out to us at:
- Email: sales@wholemeltsextracts.store
- Address: 4167 Crenshaw Blvd Los Angeles CA 90008
- Phone: +1 (608) 300-1523